{"id":117,"date":"2010-12-18T21:30:12","date_gmt":"2010-12-19T02:30:12","guid":{"rendered":"http:\/\/videosonyourwebsite.com\/blog\/?p=117"},"modified":"2010-12-20T19:56:58","modified_gmt":"2010-12-21T00:56:58","slug":"9-reasons-to-keep-satisfied-customers","status":"publish","type":"post","link":"http:\/\/videosonyourwebsite.com\/blog\/9-reasons-to-keep-satisfied-customers\/","title":{"rendered":"9 Reasons to Keep Satisfied Customers"},"content":{"rendered":"<p>Here&#8217;s something that&#8217;s worth keeping around:<\/p>\n<ul>\n<li>98% of dissatisfied customers never complain, they just leave.<\/li>\n<li>85% of dissatisfied customers tell nine people about their poor experience. 13% tell 20 people.<\/li>\n<li>A satisfied customer tells just five people.<\/li>\n<li>Over five years, a typical company loses 80% of its customers; 65% because of a negative experience with the company.<\/li>\n<li>75% of the reasons a customer leaves has nothing to do with the product.<\/li>\n<li>Retain just 5% of your customers, and profits will increase from 25% to 55%.<\/li>\n<li>The top five businesses in any industry have over 90% customer retention. Most businesses average 80%.<\/li>\n<li>For every 1% improvement in customer rate sustained over five years, there is a 20% improvement in operating income.<\/li>\n<\/ul>\n<p>and finally,<\/p>\n<p>The number one reason why customers switch companies is that they don&#8217;t feel appreciated.<\/p>\n<p>Ask me, and I&#8217;ll show you how <a href=\"http:\/\/videosonyourwebsite.com\/usevideo.htm\">using video<\/a> makes for higher customer loyalty. <\/p>\n<p>&#8211;That&#8217;s a wrap.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Over five years, a typical company loses 80% of its customers; 65% because of a negative experience with the company.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[54,4],"tags":[6,8,9,69,70,13,14,43,39],"class_list":["post-117","post","type-post","status-publish","format-standard","hentry","category-behind-the-scenes","category-who-uses-video","tag-advertising","tag-consultant","tag-creative","tag-customer-loyalty","tag-satisfied-customers","tag-small-business","tag-social-media-videos","tag-time-spent-on-site","tag-videos-as-content"],"aioseo_notices":[],"_links":{"self":[{"href":"http:\/\/videosonyourwebsite.com\/blog\/wp-json\/wp\/v2\/posts\/117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/videosonyourwebsite.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/videosonyourwebsite.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/videosonyourwebsite.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/videosonyourwebsite.com\/blog\/wp-json\/wp\/v2\/comments?post=117"}],"version-history":[{"count":3,"href":"http:\/\/videosonyourwebsite.com\/blog\/wp-json\/wp\/v2\/posts\/117\/revisions"}],"predecessor-version":[{"id":119,"href":"http:\/\/videosonyourwebsite.com\/blog\/wp-json\/wp\/v2\/posts\/117\/revisions\/119"}],"wp:attachment":[{"href":"http:\/\/videosonyourwebsite.com\/blog\/wp-json\/wp\/v2\/media?parent=117"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/videosonyourwebsite.com\/blog\/wp-json\/wp\/v2\/categories?post=117"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/videosonyourwebsite.com\/blog\/wp-json\/wp\/v2\/tags?post=117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}