Tag Archives: demographics

Customer Testimonials Become Yes-timonials With Video

DIY ?, testimonials, Video As Content, You Tube for Business, , , ,

Many websites have testimonials. If someone is in the service industry, or one of the trades, it’s simple to take a couple of lines off of a comment card and post it. Many of those choose only to identify the customer by first name and last initial. Then the question becomes: Is that testimonial compelling enough to close a sale? I can tell you from experience it is not.

Your customers have a story to tell about their relationship with you. That story should not only show the connection, but it should have emotion and together, those factors can help prospects form a deeper connection with your brand. You can turn those ordinary customer testimonials into YES-timonials with a well-produced video. Each video must have three things: 1. Credibility, 2. Relatability, 3. Full Disclosure.

The word Incredible actually means Not Credible. I’ve written before about the service where you can get actors to rave about your product or service on video. Their acting is over-the-top, and they’re too polished. How can that be at all credible? Trust and believability is established within a few seconds of listening to someone. If they are credible, you’ll want to keep listening.

The customer must be relatable. They should be in the same demographic as the target customer, and they must look and talk the same as well. There is one testimonial I see a lot with a couple of women from Wisconsin raving about a certain website. Their stats show that they do very well in the Midwest, but their customer base is almost non-existent in Tennessee, Georgia, Arkansas and Texas.

There must be full disclosure. Did you know that many products give out samples to professional reviewers? They must report it if that is the case. Some do not. Full disclosure also extends to the customer’s name. They can’t be listed as “Bill R.” And that also means they must sign a waiver and agree to have their name listed under their testimonial

I recently produced a series of video YES-timonials for someone who advises folks on retirement goals. We had one from a CPA who described how he went from a skeptic to a raving fan. We produced another one targeted at Millennials. The messages are compelling and make you want to find out more.

Videos are six times more likely to be shared than a photo. And Forbes says 64% of customers are more likely to buy a product online after watching a video about it.
If you’d like to learn more about making video YES-timonials, ask for my e-book and learn the good, the bad, and the awkward of having to do it yourself.

–that’s a wrap.

Change Your FAQ

Uncategorized, Video As Content, Who Uses Video, , ,

What does your company have in common with Sears, JC Penneys and Ikea? It could be a lot more than you think. All three of those retailers use video to explain, to demonstrate, and to educate.
If your customer has questions, you can provide the answers in videos. As someone told me recently: if I answer a customer’s question in an email, I’m talking to one person. But if I answer a question in a video, I could be talking to hundreds of persons at the same time.
Do you sell something that requires assembly? Why not put the instructions online in a video. Are there modifications the customer can make? Do a video. One of the more popular categories in retail is the “unboxing” video where everything in the box is explained and examined. Those are particularly helpful with electronics.
If you can answer all of your customer’s questions this way, or provide the helpful information they need, would they see you differently? What do you think their perception of your expertise would be?
How many persons can you reach with a video on your website…and how much easier could you be found? I can help you find those answers.
-That’s a wrap.

Look Who’s Watching Now

Who Uses Video, , ,

I recently had the pleasure of producing a video for a company that specializes in fitness for seniors. We had a blast, and the video is going to be used to bring the program to more people, which is always exciting.

“Are you kidding?!” one of my friends said, “Seniors don’t go online.  I don’t know of any who even own computers.”

Wrong, says Beulah Buzzer. (And you almost have to be over 50 to remember that phrase)

As a matter of fact, You Tube is the fourth most visited destination for folks 65 and older. That’s according to a new study by Neilsen. In 2009, there were almost 18 million senior surfers spending upwards of two hours a day online.

Want more proof of the trend?  Well, Google was the number one destination, followed by Windows Media Player at Number Two, Facebook was third, and You Tube fourth.

Windows Media Player AND You Tube.  I’d say there is an audience out there.

Let’s don’t write these folks off just yet.  Remember that when they were in their 20’s, they were the ones buying Rolling Stones and Beatles records. So while they may not be scooping up the latest i-toys, the online world definitely does not intimidate them.

And, by the way, Beulah was the name of the buzzer on the radio and TV show “Truth Or Consequences”.

–That’s A Wrap.