Tag Archives: Time spent on site

Videos Less Than $100

Sell The Problem You Solve
80 percent of Americans search online when they are ready to buy products or services. That’s eight out of 10. Or in other words, fill Paul Brown Stadium to capacity except for the end zone seats.

When those potential customers land on your website, they evaluate you based on how quickly they can find solutions to their “pains”.

Want to convince those folks to buy from YOU? Use video to answer their questions and address their pains.

  • The average internet user spends 88% more time on a site with video
  • Including video on a landing page can increase conversion by 80%.
  • 90% of users say that seeing a video about a product is helpful in the decision process
  • After watching a video, 64% of users are more likely to buy a product online

Videos On Your Website can now offer professionally produced, bite-sized videos to answer your customers’ specific questions.
Packages of 5 or 10 short videos -shot at your location- for less than $100 per video.
We write, shoot, edit, add post-production, and show you where to put your videos.
Contact us for full details

–that’s a wrap

Videos: Working Wonders or Wonder Why?

I really try not to rant too much in this blog. When I do, it’s usually because I’ve just something that I find disappointing. I will let you in on a secret: when I visit someone’s website, I always look for the “footer” that is a link to the web designer.

The one I visited today did really pretty work. They just left off the page titles from their own site. That’s the title that shows up in the top bar of your browser, and it’s really important. But the real kicker was that the web firm also produces video. They have one on their home page. It’s titled “Our Commercial”.

(facepalm)

It actually WAS a commercial. And it gave no reason why someone should hire them. They also thought enough to include the line, “having a video couldn’t hurt.”

(facepalm)

I can’t stress this enough: People Don’t Search For Commercials.  Commercials are not suited for the web. Why would a web designer put a commercial on their home page?? Why not a video about how a well designed site brings a return on investment?  Or video testimonials from clients? Even a series about marketing best practices.

Content that people want to watch. That’s where video works wonders.
What’s on your website.

–that’s a wrap

Advertising Or Engagement?

Last week I was talking with a small business owner when the subject of videos for websites came up.
“We’ve talked about doing some videos, but we don’t need to do any advertising”, she said.

Website visitors and customers already understand what advertising is and what it isn’t. Unfortunately, most businesses do not. For example: some fervently believe that their website is advertising, and they pay for it out of their advertising budget. But even Amazon – one of the largest e-commerce websites isn’t advertising, for they also inform and entertain as well as sell. This is engagement.

If your website is nothing more than an online brochure for your business, then you’re losing the battle.

Business coaches advise that it costs more to get a new customer than to keep a customer. If you can convince an existing customer to buy more, your profit margin is higher. You can do that through engagement. Actually, you can also qualify and close more new customers that way. And there’s part of the difference.

While advertising implies a direct offer, engagement is more about establishing and building a relationship – one that, over time, will lead to sales, brand loyalty,  and a perception of expertise in the marketplace.

Video is the quickest and the most affordable vehicle to drive engagement.  Video for websites should not be advertising. People don’t search for commercials. Your visitors want to be engaged. Those businesses that provide that engagement will win. I hope you’ll be one of them.

–that’s a wrap.

3 Vital Marketing Questions Every Business Must Answer

I don’t care if you’re a solopreneur or own a company with 50 employees – you know how to get or create inventory, what your profit margin is, and who your target market is. Now, let’s see how you answer these three vital marketing questions. I’ll have answers at the end.
1. WHY DO YOU HAVE A WEBSITE? What is its purpose? Is it an online brochure? Do you actually sell product and collect revenue there? Is it because everyone else has one?
2. ARE THE RIGHT PEOPLE VISITING YOUR SITE? Do you know who they are and how they found you? Do you know what phrase they put into a search engine that brought your site into the results? How long are they staying ?
3. WHAT DO YOU WANT THEM TO DO? Place an order? Subscribe to your newsletter? Call you to find out more? If you don’t ask your visitors to do something, then they won’t.
NOW LET’S SEE THE ANSWERS
1. If someone recommends you to a friend, 8 out of 10 of those folks will head to the web to check you out. If you can’t answer their questions, they’ll go elsewhere very quickly. Videos immediately establish trust and expertise.
2. You can target the right visitors all across the web with videos. Use blogs, social media, local search and more. When they do find you, make them stay with compelling videos that answer their questions and show off your product or service.
3. Whether you want visitors to fill out a form, subscribe to a newsletter or buy a product, 70% more visitors convert after watching a video.
Want to talk about more ideas? Call me. Because if you aren’t using video and your competition is, you lose.
–that’s a wrap.

What I Did Today

At 7:30 this morning, I was sitting in front of the DMV waiting for them to open so I could renew my car’s registration. Yes, I was first in line! Amazing.  Also in front of the door: the latest edition or other of a yellow page book. After I had been there ten minutes, others started to arrive. One woman, bent on ingratiating herself with the state employees, picked up the book as if she was ready to present it when the doors opened.

“Does anyone still use those things?” I asked.

The woman looked down and said, “Well, I don’t anymore. I was on the web to see what time the office opened this morning.”

Exactly what I’ve been trying to tell people.

My wife doesn’t even let the Yellow Pages, or similar tomes in the house anymore. They go straight to the recycle bin.  We find out the stuff we need to know about businesses on the web.

Later in the day, I discovered I needed a new thingamabob. I went online to do my research and find out which stores had what. I found one manufacturer with a video about his product. I watched the whole thing. Then I wrote down the model number to see if I can find one in the store.

Towards the end of the evening, a friend sent me a link to a company he wanted me to check out.  The site was only a logo, and a list of what they sell.  There.Were.No.Other.Pages.  So basically, it was an internet business card.  I would have loved to have found out more about this business, but they had no content.

I look at a phone book, and wonder how much money is being wasted there. Those ads are expensive. And no one is reading them!   There are companies on the web who have nothing but their name on their website.   How many of these folks are YOUR competitors?  Now you know something they don’t.

Videos are not cutting edge. They are accepted, searched for, and watched thousands of times every minute.

Imagine your business having more customers, staying longer and becoming more engaged with your brand.

-That’s a wrap.

 

6 Lines From The Godfather That Explain Why You Should Use Video

Just in time for the Oscars. Ready?

“Why didn’t you come to me first?” (Websites that use video convert visitors faster and easier.  A good category is Attorneys. Well, maybe not for the Godfather, but for our purposes – Studies show that folks will search an average of 7 websites when they are looking for an attorney.  But when there’s video, that number drops to 2. )

“Make them an offer they can’t refuse” (Video makes content they can’t refuse.  A compelling message about your company will keep visitors on your site longer. Videos can also very easily enhance your credibility. Companies with three or more videos on their website are perceived as the authority.)

“I need a man who has powerful friends” (The neatest thing about video is that folks can share it with their friends.  Make something WORTH sharing. People don’t search for, nor do they share commercials – so don’t make one. The hardest thing about video is coming up with great ideas. That’s where we can help.)

“My client promises to make that trouble disappear “ (With video you can not only show the features and benefits, but you can have your customers tell their story too. That’s called a testimonial, and man, do they work!)

“Times have changed. It’s not like the Old Days, when we can do anything we want.” (Yep.  Here in the digital age, customers are more informed. They WANT to be engaged. They don’t have a lot of time to read everything you want them to read.  So, say it and show it in a video. Or better yet, a series of videos.  Not to worry. We can have you communicating 21st Century style in no time.)

“And let me be even more frank, just to show you that I’m not a hard-hearted man, that it’s not all dollars and cents.” (Customers, especially the tech-savvy under 30s, want value. If you’re a plumber, do a video on how to fix a sink.  An accountant? What are the top deductions that many folks miss?  THAT’S content. It’s content that can be used. Content that they can’t refuse.

NOT to use video can be a website’s kiss of death.  Let that happen to the other guy. Wise up and start putting Videos On Your Website now.

Or just call us and fergitaboutit.

That’s a wrap.

5 Lines From Sleepless In Seattle That Explain Why You Should Use Video

Well, it’s Valentine’s Day. Not the holiday you think about when video production comes to mind..(Wait a minute..OK. No, don’t go THERE. That’s an entirely different blog..) I just thought it might be fun to take a classic Valentine movie like Sleepless In Seattle and see if I can make some of the lines relate to using Videos On Your Website.  Ready?

Jessica: H and G.
[Sam peers back at her]
Jessica: Hi and goodbye. A quick entrance and exit. Unfortunately, that’s what happens on most business websites. If the visitor can’t find what they’re searching for, or if there’s nothing there to engage them, they’re gone.  Websites with video hold visitors longer. The average time spent on my clients’ sites is six to eight minutes.

Sam Baldwin: Well I just want somebody I can have a decent conversation with over dinner. That’s what your prospects and customers are looking for, too. Well, maybe not over dinner, but they do want to connect with products and brands they know and like. Back in the day, before the Internet, you’d be hard pressed to find a way to reach out to a large company. Now with blogs, Twitter, Facebook, AND Videos, customers feel like they have an advocate inside those companies.

Jonah Baldwin : Thanks for dinner. I’ve never seen potatoes cooked like that before. Let’s talk about being unique. With every other accountant, doctor, landscaper, or restaurant having a website these days: what really sets you apart? The best way to tell that story is with video. Show your customers how to something they’ve never done. Show what your product does that the competition doesn’t. Be memorable. Be compelling.

Jessica: If it’s in the computer, they believe anything. Some businesses believe that. Hopefully, the ones that do are your competition.  I’ve seen websites that literally have not been updated in 5 or more years!  Their only purpose is to be an online brochure. Copy may be wrong or outdated. Websites that are updated on a consistent basis get more “points” with search engines. Websites with videos can get a big boost in their search engine optimization. And, it’s been shown that companies with three or more videos are thought of as experts by their customers.

Jonah Baldwin: In the movies, women are always scratching up the men’s back and screaming and stuff.
Sam Baldwin: How do you know all this?
Jonah Baldwin: Jessica’s got cable. I don’t know how much Sam trusted Jessica after that.  Trust is a big issue.  If you’re a company who has to perform their service in a customer’s home, they’re not going to hire you unless they trust you. With video, they can meet you and your staff before the work is done. Put your best face forward. The transparency of your company and the trust it instills in customers depends on it.

There are as many whys and ways to use video as there are websites. Every project I’ve done for the past two years has had a different twist. But one thing is certain: video has been the most added element to websites for the past two years.  Call me and let me show you the success stories.

That’s a wrap.

Quality Videos Reflect The Quality Of Your Business: Part two

Tonight, a friend passed a referral to me. I went to look at the company website – we’ll call them “LLC.com”. Their web design firm has posted some videos about what a great place this company is to work for. Now, defining your corporate culture is an excellent use of video in today’s climate. Google has done it with the Life At Google series on YouTube. The Google series is shot well, and has compelling themes.

The videos I watched tonight on the LLC site were
• Grainy – if I didn’t know better, I’d think they were shot with someone’s camera phone.
• Used the on camera microphone – a very big no no. Sound is as important as picture, and since all of these shots were extreme close-ups, to have the voice sound like it was coming from a barrel is quite rude from the position of a viewer.
• Looked cheap. One of the persons were shot sitting in front of a window. The light coming from behind washes the subject out.

Another web designer called to tell me about a client who needed video. Before I could respond, however, he called back to say the client had shot the video himself. He said the quality was just “OK”. The webmaster wouldn’t offer his opinion, and unfortunately, his client may suffer.

Producing videos for businesses is a lot more than Point And Shoot. I completely understand the DIY point of view, BUT. . .

• You have to have an external microphone, period. No discussion.

• The basics of 3 point lighting are simple to learn. So use room lamps, and buy some Perfect Daylight bulbs so at least your colors come out right, and your subjects look like somebody you would want to watch.

• Seriously consider using a professional. The expertise we bring in storytelling and getting the right message across with the right pictures and edits can make all the difference.

If you’ve made an investment in an attractive website, it’s only right to make sure your content stands out as well.

———- That’s a wrap.

9 Reasons to Keep Satisfied Customers

Here’s something that’s worth keeping around:

  • 98% of dissatisfied customers never complain, they just leave.
  • 85% of dissatisfied customers tell nine people about their poor experience. 13% tell 20 people.
  • A satisfied customer tells just five people.
  • Over five years, a typical company loses 80% of its customers; 65% because of a negative experience with the company.
  • 75% of the reasons a customer leaves has nothing to do with the product.
  • Retain just 5% of your customers, and profits will increase from 25% to 55%.
  • The top five businesses in any industry have over 90% customer retention. Most businesses average 80%.
  • For every 1% improvement in customer rate sustained over five years, there is a 20% improvement in operating income.

and finally,

The number one reason why customers switch companies is that they don’t feel appreciated.

Ask me, and I’ll show you how using video makes for higher customer loyalty.

–That’s a wrap.

21 Signs Your Company Is Ready To Put Videos On Your Website

It took me about five minutes to come up with this list. I like the number 21. But there are a few dozen more I’ll save for another post. Ready?

21 SIGNS YOUR COMPANY IS READY TO PUT VIDEOS ON YOUR WEBSITE

1. Your “time spent on site” analytic is less than 60 seconds

2. Visitors do research on your site, then buy from a competitor

3. Visitors read the “About Us” page then leave

4. You sell a service which is performed in your customer’s home

5. You sell a service to customers which is performed in your home

6. You compete in an industry that has a less than stellar reputation

7. You keep trying to get on the first page of search engine results, but never make it.

8. Your company president asks, “What is You Tube?”

9. Your company president asks, “What is the internet?”

10. Your Unique Selling Proposition is better customer service

11. You have to show your customers how your product works

12.You have to show your customers the safety features of your product

13. You need to show why your product is built better than the other guy’s

14. There are questions you WISH your customers would ask

15. Your company is celebrating a milestone anniversary

16. You want your customers to meet your staff

17. You want to build brand loyalty

18. You want to show off your expertise

19. You want to be the “go to” person in your industry

20. You’re getting ready for a price increase

21. You’ve just started a new business

Do any of these sound like you or someone you know? Let’s talk about it. I’ll buy the coffee. Maybe I’ll even buy lunch.

That’s a wrap.